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The Annual Patient ExpThe 5 th Annual Patient Experience Congresserience Congress

A 5-Question Survey Shared with Ministry Branches, Healthcare Collectives, and Stakeholders in the Patient Experience Field for the 5th Annual Congress

1- What are your expectations from the upcoming edition of the Annual Patient Experience Congress?

There should be a focus on the experiences of people with disabilities and the elderly.
Attention should be given to the psychological and moral support of employees.
The Congress should have a stronger impact in supporting leaders to improve the experience of beneficiaries.
Standardizing concepts, 2. Sharing experiences and expertise, 3. Providing updated information and policies from accredited international organizations, 4. Workshops to analyze data and follow up on improvement plans.
Discussing and presenting the latest global developments in improving patient experience and how to utilize AI and modern technologies to enhance healthcare services.
Offering clearer future goals and deeper connections.
Reviewing efforts and initiatives from 2024, celebrating outstanding initiatives, and sharing experiences and expertise.
Presenting improvement projects based on patient feedback (complaints and comments).
Making the Congress more inclusive by involving more stakeholders and exchanging experiences with private and military sectors.
Effectively transforming the patient experience.

2- What topics would you like to discuss at the upcoming Congress?

Detailed Tasks for Patient Experience in Ministry Branches
Technology and Artificial Intelligence in Improving Patient Experience
Human-Centered Care
Global Experiences in Improving Beneficiary Experience
Motivators for Improving Patient Experience and Fostering Team Spirit
Presentation of Realistic Improvement Plans That Made a Difference for Facilities in Case of Decreased Conversion Indicators
Discussion of the Roles of Patient Experience Staff in Ministry Branches and Healthcare Facilities
Raising Awareness Among Families and the Importance of Their Role in Treatment
Experiences in Distinctive Areas to Be Shared with Others
Employee Experience, Enhancing It, and Its Impact on Improving Patient Experience
Sustainable Projects in Improving Patient Experience and Developing Satisfaction Measurement
Best Practices That Can Enhance Quality Levels
The Future of Patient Experience in Healthcare Transformation
I wish that the Patient Experience Center would have a clear, non-complicated policy in hospitals, and that the role of the center should focus on evaluating services rather than providing services.
Educating and incorporating the concept of patient experience as a subject in the final year of education for all healthcare practitioners, especially doctors and nurses
The rights of patient experience staff and the powers that help in completing tasks, granted by the authorized individuals, as this supports the improvement and delivery of the best experience for healthcare service beneficiaries.
Initiatives to promote patient happiness (happiness therapy).
The integration of emotional intelligence in interacting with beneficiaries and responding to their unexpected inquiries.
Patient safety and the importance of considering their opinions in decision-making
Rights and obligations, as well as legislation, and granting powers such as involving a third party in legal disputes within the facility where any of the parties are proven to be at fault, and ensuring stronger follow-up on the enforcement of penalties in light of transformation.
Successful practical experiences and highlighting major achievements.
Activation of internal and external training courses to exchange experiences.
Patient rules and engagement
I would like to learn more about the qualities of patient experience staff, particularly their management skills and expertise

3- What incentives encourage you to attend the Congress?

4- Do you have any suggestions for improving the attendee experience at the next Congress?

Diversity of topics and workshops covering all patient journeys and different
Categories Diversity in the conference location to benefit all cities, preferably in Medina
Providing online access codes without the need to stand in line and print them
Printing should still be an option for those with technical issues
Having a dedicated team for registration Greater media coverage on social media platforms
1. Sharing the challenges of healthcare facilities for development. 2. Updating and launching new policies during the conference
Official invitation with names for employees outside ministry branches
Providing guides within the conference to raise awareness about the main sections and workshop topics
Displaying a list of names of individuals who have made a positive impact in their places as a promotional banner on display screens
Educating and including the concept of patient experience as a subject in the final year of educational programs for all healthcare professionals, especially doctors and nurses
Presenting the experiences and successes of the patient experience departments and management at the Ministry of Health and offering models to support patient experience staff who have worked hard to enhance the patient experience
Providing gifts + virtual attendance at a competitive price + offering discounts for hotels and flights + discounts for healthcare staff and healthcare clusters
Honoring regions and active participants to inspire enthusiasm and encourage attendance. Additionally, it is suggested to align the ceremony time with an event or occasion
Having a high capacity for both in-person and online attendance
Creating a clear roadmap for patient experience roles
Offering free invitations for employees who have received certificates of appreciation or positive feedback from patients

5- Key Points of Expectations and Suggestions for the Annual Patient Experience Congress

Enhancing Psychological Support: Improving the ability of staff to provide care through psychological and emotional support.
Updating Policies: Establishing a clear policy for evaluating services and exchanging experiences based on international standards
Educating Practitioners: Integrating the concept of patient experience into educational curricula for all healthcare practitioners
Honoring Participants: Distributing gifts and offering discounts on accommodation and travel, along with honoring regions and active participants
Clear Roadmap: Defining specific roles for patient experience staff and offering free invitations for employees who have received positive feedback

Key Points of Expectations and Suggestions for the Annual Patient Experience Congress

Enhancing Psychological Support

Improving the ability of staff to provide care through psychological and emotional support.

Updating Policies

Establishing a clear policy for evaluating services and exchanging experiences based on international standards

Educating Practitioners

Integrating the concept of patient experience into educational curricula for all healthcare practitioners

Honoring Participants

: Distributing gifts and offering discounts on accommodation and travel, along with honoring regions and active participants

Clear Roadmap

Defining specific roles for patient experience staff and offering free invitations for employees who have received positive feedback

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The Annual Patient ExpThe 5 th Annual Patient Experience Congresserience Congress

Enhancing Psychological Support

Updating Policies

Educating Practitioners

Honoring Participants

Clear Roadmap

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